Shipping and returns policy.
The delivery period varies depending on the destination of the merchandise.
Deadlines to EU countries, Ireland and the United Kingdom, 5 to 6 days.
Other countries consult.
The orders are prepared at the moment in which the payment has been confirmed and in the following schedule:
Monday to Friday from 9:00 a.m. to 4:00 p.m. Orders received after that time will be prepared the following business day. No shipments are made on Saturdays, Sundays or holidays.
The products purchased will be delivered to the address indicated in the order.
The purchase tickets will be sent to the e-mail address indicated by the client in their registration in the t-exporta.com online store and they can also be consulted in the registration account created by the customer in the t-exporta.com online store. .
On Saturdays, Sundays and holidays there will be no delivery or delivery of orders.
Delivery will be made promptly under the responsibility of the carrier.
An order is considered delivered at the time the carrier delivers the package, or the packages, to the customer and the customer signs the delivery receipt. It is up to the customer to check the status of the goods upon receipt and indicate any anomalies on the delivery receipt.
The price of the shipments is reflected in the following table:
- Zone 1 : U.E 1 box / 30 € , big boxes will calculate when have ready.
- Zone 2 : Ireland . 1 box / 40 € , big boxes will calculate when have ready.
- Zona 3 : Other countries, is necessary to know the order for calculate the prices.
Other countries you should ask price, is most important weight and volume.
Reclaiming undelivered orders
The consumer and / or user, after receiving an email that your order is sent, if after a reasonable period of time you do not receive the product, you can contact t-exporta.com by phone (+34) 966855899 or 651397612, by the contact form or by mail: email@example.com to clarify the cause of the delay.
Once the claim is obtained, t-exporta.net will contact the consumer and / or user in order to explain what happened and reach an agreement on what happened.
In the last case that t-exporta.com does not have availability of the contracted good, the consumer and / or user will be informed of this lack of availability and in the shortest possible time will receive from t-exporta.com the sums paid.
Claims for delays in the delivery of orders cannot be made, because the transport companies do not accept them either, dates such as Black Friday, Easter, Christmas, strikes ... etc. They usually cause delays in deliveries, but These are the circumstances of importing items from other countries.
You can only claim from 25 days after the shipment is made and if the company says that the merchandise is lost, if the merchandise is retained due to a strike, the customs of the destination country or some other circumstance beyond T-exporta, the customer must wait and in case customs does not release the merchandise, claim customs.
if one box the shipping company loose in your country. T-exporta will pay the same quantity that shipping company pay with reclaim, you can pay one aditional safe for receive the full amount.
If one box is lost for shipping company in Spain , T-exporta will pay the full Amount.
If once the purchase is made you wish to cancel an order that has not yet been issued, it can be done as long as it is indicated by the contact form established for this purpose in the "contact" section or in writing to the electronic address info @ t -exporta.com, customer service form or by phone to the number (+34) 966855899 or 651397612 indicating the number of the order you wish to cancel.
The consumer and / or user will have a period of 14 calendar days from the date of receipt of the product for the return of the same without the need to indicate the reason and without incurring any cost except the shipping costs that will be assumed by the consumer and / or user.
The following exceptions are established (among others) in the exercise of the right of withdrawal and that are expressly included in the Law in terms of consumers and users, which are:
c) The supply of goods made according to the specifications of the consumer and / or user or clearly personalized.
d) The supply of goods that may deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
f) The supply of goods that after their delivery and taking into account their nature have been mixed indissociably with other goods.
The refund of the amount will be made by the same payment method with which the user made the purchase.
The returned product must be in the same condition it was received, that is, in perfect condition and of course it can not be damaged, beaten or with reliable proof of use that prevents the sale of the same product. To send the same must be made in an appropriate packaging to protect it during the journey.
To exercise your right of withdrawal, the consumer and / or user has a period of 14 calendar days. To do so, fill in the form established for this purpose in the "My account" section or make another type of unequivocal statement indicating your decision to withdraw from the sale contract.
Either by one means or another, your communication should contain the following information:
Your identifying information: full name and address
The order number that appears on the invoice sent to you together with the purchased item
Description of the acquired property
Your willingness to withdraw from the sales contract
Date of communication
If you send your request by non-electronic means (for example, postal mail) it must be signed.
From the date on which you communicate your decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return t-exporta.com in perfect condition the purchased good together with a copy of the invoice.
t-exporta.com will communicate without delay to the consumer and / or user by mail the acknowledgment of receipt of said withdrawal, with the instructions of the shipment by the consumer and / or user. Once the product has been received or the consumer and / or user has presented convincing proof of the return of the goods, t-exporta.com will deliver the sums delivered by the consumer and / or user without undue delay.